Right of withdrawal

Purchases made on mtyco.com, like all remote purchases via telephone or correspondence, since they take place outside of commercial premises, are protected by Legislative Decree 6 September 2005, n. 206 and subsequent amendments (Directive 2011/83/EU, implemented in Italy with Legislative Decree 21 FEBRUARY 2014, No. 21), which provides for the possibility for the consumer to exercise the right of withdrawal.

Pursuant to art. 52 of the Consumer Code of Legislative Decree no. 206/2005, if the Customer is a Consumer, he has the right to withdraw from the purchase contract for any reason, without any penalty and without prejudice to the provisions set out below. The Consumer can exercise the right of withdrawal within 14 days of receiving the goods. This right consists in the right to return the purchased good to the supplier without any penalty and without specifying the reason, and in the consequent reimbursement of the purchase price of the good.

The right applies to all products, with the strict exclusion of custom-made items (cables, etc.), created specifically, ordered specifically.

Furthermore, goods for which the Consumer has paid less than 50 euros are excluded from the right of withdrawal pursuant to article 47, paragraph 2, of the Consumer Code.

__________

TERMS AND CONDITIONS

To be accepted, returns must meet the following conditions:

1 Each item must be returned including all original labels, packaging and accessories received with the order.

2 The returned goods must not show signs of use or be altered in any way.

3 The goods must be returned in the same condition in which they were sent and appropriately packaged.

4 Returns must be sent in the original box in which they were received or in another suitable, secure and appropriately closed box.

5 Returned products must be sent to Matyco in a single shipment, which reserves the right not to accept items from the same order returned at different times.

Matyco reserves the right not to accept the returned goods if the return does not comply with the terms in the General Conditions of Sale. In this case you will be sent a communication via e-mail and you will be able to choose whether to have the items sent back to you, at your expense; otherwise, we will process your purchase without refunding the related cost.

The payment made to us for that product, EXCLUDING DELIVERY COSTS , will be refunded to the Consumer within 14 days, without undue delay and in any case no later than 14 days from the day on which we are informed of the decision to withdraw from this contract.

The refund will be made using the same payment method used for the initial transaction, unless the Consumer has expressly agreed otherwise. The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back.

The Consumer is responsible only for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

__________

How to request withdrawal?

To request the return of goods you must contact our customer support at +390633976531 or send an email to info@matyco.com.

__________

PROFESSIONAL'S RIGHT OF WITHDRAWAL

According to the provisions of the Law, the right of withdrawal is reserved exclusively for Consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal entities and natural persons acting for purposes relating to any professional activity carried out.